Refund policy

Our 30-Day Ritual Promise

our products exists for two people who want more presence in their everyday. We've priced it for what's inside not for what we hope to recover from a return policy. So here's our promise:

You have 30 days from the day the box reaches you to live the ritual. If, at any point in those 30 days, the box hasn't earned its place in your home for any reason, no diagnosis required — write to us. We'll refund the full amount to your original payment method within 7 working days.

How to start a refund

Email care@happyjhappi.com or message +91-77549-51515 on WhatsApp within 30 days of delivery, and include:

  - Your order number
  - 2 photos of the product as it sits in your home today (any angle ,this only confirms it that our product have reached you)
  - One line on what didn't land for you (this is feedback, not a hurdle we use it to do better)

We'll confirm receipt within one working day. The refund itself reaches your original payment method within 7 working days of our confirmation.

A few honest notes

  - One refund per household. This promise is built as a first-time risk-reversal for
  couples trying us not as a recurring loan. If a previous order from your address has already claimed this refund, this one doesn't qualify.
  - Original shipping isn't refunded. Most orders ship free, in which case there's nothing to deduct. If you paid an expedited-shipping charge, that portion stays with the courier.
  - You don't need to argue your case. "It didn't work for us" is a complete reason. We won't ask follow-up questions to talk you out of it.

What this promise doesn't cover

This is a satisfaction promise it isn't a damage or loss policy.

  - If the box arrives damaged in transit: write to us within 48 hours of delivery with photos of the damaged box and packaging. We'll send a free replacement, no refund process needed. (This is faster and simpler than the 30-day path.)
  - If items are lost after delivery, deliberately damaged, or the box is partially destroyed before you contact us: the refund doesn't apply.
  - If you ordered the wrong item or changed your mind before delivery: write to us before the order ships and we'll cancel and refund in full. Once shipped, the 30-day promise above is the path.

  — Nikhill, founder